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In QM Result Recording defect is entered, system should trigger mail

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Dear Gurus,

 

As soon as defect is entered in result recording screen, system should generate SAP office mails for predefined user ids and external mail.

 

"Follow up action - MAIL" can be used for triggering sap office mail. How to assign the follow up action?

 

Is there any solution exist for external and internal triggering of mails?

 

Please suggest.

 

With Best Regards,

 

Raghu Sharma


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